Last updated: 9 October 2026
These terms apply when you use powdorum.co.uk and when you buy from us. Please read them before you order. They are written in plain English; if anything is unclear, ask us before you buy.
1. Who we are
Powdorum is a brand of E-Macro Initiatives Ltd, registered in England and Wales, company number 09956945, VAT number GB415310443.
- Registered office: International House, 12 Constance Street, London, E16 2DQ
- Trading and returns address: Room 06, Avenue Business Centre, 17 New Rd Ave, Chatham ME4 6BA
- Email: [email protected] · Telephone: +44 7438 135503
2. Information on this site is not medical or veterinary advice
We sell food supplements, including supplements for dogs and cats. The information on this site is general information about those products. It is not medical or veterinary advice and it is not a substitute for advice from your doctor, pharmacist or vet.
- Always read the label before using a product, and follow the directions and the recommended dose on it.
- Speak to your doctor or pharmacist before using a product if you are pregnant or breastfeeding, take medicines, or have a medical condition. For pet products, ask your vet if your animal is unwell, pregnant or on medication.
- Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle.
- Keep all products out of the reach of children.
We work to keep product information accurate. If you find a mistake, please tell us and we will correct it.
3. Who can order
You must be 18 or over to order from us. We deliver to addresses in the United Kingdom.
4. Products and prices
- Prices are in pounds sterling and include VAT where it applies. Delivery charges are shown before you pay.
- Pictures are for illustration. Packaging may change; the product you receive is the one described on its page.
- If a product has been priced or described wrongly by mistake, we will contact you before dispatch, and you can confirm the order at the correct price or cancel it for a full refund.
5. Your order and our contract with you
When you place an order you receive an email acknowledging it. The contract between us is made when we dispatch your order. If we cannot supply a product, for example because it is out of stock, we will tell you and refund anything you have paid for it.
6. Payment
You can pay by debit or credit card, Apple Pay or Google Pay (processed by WooPayments), or by PayPal, including the local payment methods PayPal offers at checkout. We never see or store your full card number.
7. Delivery
Delivery options, prices and estimated times are on our Refunds and Returns page and at checkout. Estimated times are estimates. If no time was agreed, we will deliver within 30 days of your order.
Your order is our responsibility until it is delivered to you, or to a person or place you chose. If a parcel is lost or arrives damaged, tell us and we will put it right.
8. Changing your mind
If you are a consumer, you can cancel an order, without giving a reason, up to 14 days after the day you receive it. How to cancel, how to send products back and how refunds are paid is explained on our Refunds and Returns page.
9. If something is wrong with a product
The law requires that the products we sell are as described, of satisfactory quality and fit for purpose. If a product is faulty, damaged or not what you ordered, contact us and we will put it right. Nothing in these terms affects your legal rights. Free advice about them is available from Citizens Advice (citizensadvice.org.uk).
10. Your account
If you create an account, keep your password private and tell us if you think someone else has used it. You can ask us to close your account at any time. We may close an account that is used to break these terms.
11. Using this site
You may use this site to browse and to shop for yourself. You must not misuse it: do not try to gain unauthorised access to it, introduce viruses or other harmful material, copy it in bulk, or use it for anything unlawful. Reviews and messages you send us must be your own honest opinion and must not be offensive or unlawful; we may remove any that are.
12. Copyright and trade marks
The texts, photographs and design of this site, and the Powdorum name and logo, belong to us or to the people who licensed them to us. You may print or save pages for your own personal use. Any other use needs our written permission.
13. Links to other sites
Links to other websites are given for your information. We do not control those sites and are not responsible for what they contain.
14. Our responsibility to you
- We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
- We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for your legal rights in relation to the products.
- We sell products for private, domestic use. We are not liable for business losses such as loss of profit.
- We are not responsible for delay caused by events outside our control, such as postal strikes or severe weather. If there is a long delay, you may cancel and receive a refund for anything not delivered.
15. Your personal information
How we use your personal information is set out in our Privacy Policy and our Cookie Policy.
16. Complaints
If you are unhappy with anything, please email [email protected] with your order number. We aim to reply within two working days and to settle the matter with you directly.
17. Law and courts
These terms are governed by English law. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts there.
18. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones shown here on the day you place it.