Privacy Policy

At Powdorum, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website.

1. Information We Collect

When you use our website, we may collect the following types of information:

– Personal Information: Your name, email address, billing/shipping address, phone number, and payment details when you place an order or create an account.
– Non-Personal Information: Your IP address, browser type, device information, and browsing behavior, collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal data to:

– Process and fulfil your orders.
– Communicate with you about your orders, inquiries, and promotions.
– Include informational or promotional materials (such as discount flyers) within your parcel as part of our customer care and marketing activities.
– Improve our website, products, and services.
– Comply with legal and regulatory requirements.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties, such as:

– Payment processors (e.g., PayPal) to securely process transactions.
– Shipping partners to deliver your orders.
– Service providers who help us operate our website and business.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. While we strive to safeguard your data, no method of transmission over the internet is entirely secure.

6. Your Rights

Under applicable data protection laws, you have the right to:

– Access, update, or delete your personal information.
– Opt out of receiving marketing communications at any time.
– Request a copy of your data in a commonly used format.

To exercise these rights, please contact us at [insert email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.

9. Communications

We may send you a short follow-up email after your order is completed to:

– Thank you for your purchase
– Provide delivery and tracking details
– Invite you to leave a review
– Offer a unique discount code for your next order

In addition, we may include promotional materials, such as flyers or discount inserts, inside your parcel as part of our customer experience and marketing activities. These inserts do not affect your communication preferences, and you may contact us at any time if you wish to opt out of receiving promotional content in future orders.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at [insert email] or contact us through our website.

Last Updated: 20.11.2025