Refunds and Returns Policy

At Powdorum, we aim to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return a product. Please review our policy below for details on refunds and returns.

1. Eligibility for Returns
Products can be returned within 14 days of receipt, provided they are unopened, unused, and in their original packaging. Due to health and safety regulations, we cannot accept returns of supplements that have been opened or tampered with.

2. How to Initiate a Return
To request a return, please contact our customer service team at info@powdorum.co.uk with your order number and reason for return. Our team will guide you through the process and provide you with a return authorization.

3. Return Shipping Costs
The cost of return shipping is the responsibility of the customer unless the product is faulty or we have sent the wrong item. In such cases, we will cover the return shipping costs.

4. Refund Processing
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days to your original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Damaged or Faulty Products
If you receive a damaged or faulty product, please contact us immediately with a photo of the product and your order details. We will arrange for a replacement or refund, including any shipping costs incurred.

6. Contact Us
For any questions or concerns about our Refunds and Return Policy, please email us at [insert email] or use the contact form on our website. We are here to help!